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Advancement in Technology

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Consultation has concluded

Our response

  • To support the digital-energy transition, Ergon Retail rolled out more than 73,000 digital meters during 2019-20. This takes the total number of digital meters across our regional Queensland customer base to over 137,000, allowing customers to access the tools to help manage home energy use, and the benefits of remote meter reading.


  • Launched Home Energy Management Systems Pilot – this partnership with is testing the potential role of market-led demand response solutions as a means to complement our existing load control capability.


  • The state’s Triple Zero services are benefitting from Nexium’s telecommunications capability – with 1,200 police, fire, ambulance, and other government facilities connected Queensland-wide as part of an $8 million package of network data services, including a 24-hour critical response capability.


  • Yurika (as Nexium) also delivered on an outsourced monitoring and management contract with the Gold Coast City Council to support the Council’s diversified large-scale Internet of Things (IoT) applications across the Gold Coast.


  • The installation of our first community-scale battery at Bohle Plains in Townsville is a technology advancement that will enhance network resilience during summer peak demand periods and allow us to better participate in the wholesale market.


  • We have also continued to use technology to deliver smarter solutions, including aerial asset and vegetation monitoring management technology. A laser and imaging capture system is providing a virtual version of the real world to allow the fast and accurate inspection and assessment of the physical network and the surrounding environment.


  • Work has progressed with a proof of concept for using smart devices on pole tops to monitor conditions and target investment. This data will optimise safety outcomes and network performance, and help us plan for the future.


  • This year we have focused on identifying the skills required for the future of our industry and providing the right learning opportunities, with a focus on digital.


  • The modernisation of our digital platforms continued this year with further deployments across a range of ‘building blocks’. Through Office 365 – with the move to Windows 10 and other new applications – and digital enablement through our SAP systems we are fast building our digital capability.




RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE

Our response

  • To support the digital-energy transition, Ergon Retail rolled out more than 73,000 digital meters during 2019-20. This takes the total number of digital meters across our regional Queensland customer base to over 137,000, allowing customers to access the tools to help manage home energy use, and the benefits of remote meter reading.


  • Launched Home Energy Management Systems Pilot – this partnership with is testing the potential role of market-led demand response solutions as a means to complement our existing load control capability.


  • The state’s Triple Zero services are benefitting from Nexium’s telecommunications capability – with 1,200 police, fire, ambulance, and other government facilities connected Queensland-wide as part of an $8 million package of network data services, including a 24-hour critical response capability.


  • Yurika (as Nexium) also delivered on an outsourced monitoring and management contract with the Gold Coast City Council to support the Council’s diversified large-scale Internet of Things (IoT) applications across the Gold Coast.


  • The installation of our first community-scale battery at Bohle Plains in Townsville is a technology advancement that will enhance network resilience during summer peak demand periods and allow us to better participate in the wholesale market.


  • We have also continued to use technology to deliver smarter solutions, including aerial asset and vegetation monitoring management technology. A laser and imaging capture system is providing a virtual version of the real world to allow the fast and accurate inspection and assessment of the physical network and the surrounding environment.


  • Work has progressed with a proof of concept for using smart devices on pole tops to monitor conditions and target investment. This data will optimise safety outcomes and network performance, and help us plan for the future.


  • This year we have focused on identifying the skills required for the future of our industry and providing the right learning opportunities, with a focus on digital.


  • The modernisation of our digital platforms continued this year with further deployments across a range of ‘building blocks’. Through Office 365 – with the move to Windows 10 and other new applications – and digital enablement through our SAP systems we are fast building our digital capability.




RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE