Customer Advocacy

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To engage on the challenging, more complex issues, Energy Queensland works with advocacy groups that represent our many different customer segments.

Energy Queensland Customer and Community Council

The Energy Queensland Customer and Community Council is a forum that enables Energy Queensland to work in partnership with organisations that represent customers.

Reset Reference Group

The Ergon Energy Network and Energex Reset Reference Group (RRG) has been established to facilitate customer and community participation in the 2025 regulatory process.

Tariff Reform Working Group

The Tariff Reform Working Group - Residential (TRWG-R) established under the Terms of Reference of the Customer and Community Council is a working group of customer advocates and energy sector experts. This group has been established to work in partnership with Energex and Ergon Energy Network on developing potential new residential network tariffs for the purposes of customer trail(s) in 2022, insights from which will inform the respective Networks’ Tariff Structure Statements (TSSs) for the 2025-30 regulatory period.

Agriculture Forum

The Agriculture Forum meets to discusses topics and issues that are specific to the agricultural industry.

Other advocacy and listening forums

We are also continuing our annual Major Customer Forum in partnership with the Queensland Government. And we host and participate in other forums to listen and share knowledge with our industry partners, such as electrical contractors, developers and retailers.


To engage on the challenging, more complex issues, Energy Queensland works with advocacy groups that represent our many different customer segments.

Energy Queensland Customer and Community Council

The Energy Queensland Customer and Community Council is a forum that enables Energy Queensland to work in partnership with organisations that represent customers.

Reset Reference Group

The Ergon Energy Network and Energex Reset Reference Group (RRG) has been established to facilitate customer and community participation in the 2025 regulatory process.

Tariff Reform Working Group

The Tariff Reform Working Group - Residential (TRWG-R) established under the Terms of Reference of the Customer and Community Council is a working group of customer advocates and energy sector experts. This group has been established to work in partnership with Energex and Ergon Energy Network on developing potential new residential network tariffs for the purposes of customer trail(s) in 2022, insights from which will inform the respective Networks’ Tariff Structure Statements (TSSs) for the 2025-30 regulatory period.

Agriculture Forum

The Agriculture Forum meets to discusses topics and issues that are specific to the agricultural industry.

Other advocacy and listening forums

We are also continuing our annual Major Customer Forum in partnership with the Queensland Government. And we host and participate in other forums to listen and share knowledge with our industry partners, such as electrical contractors, developers and retailers.

Page last updated: 01 Feb 2024, 08:03 AM