The Energy Queensland Customer and Community Council is a forum that enables Energy Queensland to work in partnership with organisations that represent our customers and communities.

It explores strategic issues relating to customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across Queensland.

The Energy Queensland Customer and Community Council is sponsored by Michael Dart, Executive General Manager Customer, and Chaired by Kenny Mizzi, Manager Customer Advocacy.

Energy Queensland will be seeking new membership for the Energy Queensland Customer and Community Council in early 2025.

We are in the final stages of developing our new enhanced Energy Queensland Customer & Stakeholder Engagement Framework. Our new Framework builds on insights gained from previous engagement activities, incorporating valuable input from our customers and stakeholders, to ensure future-focused, meaningful, and integrated collaboration with customers and stakeholders.

Key components of the enhanced Framework include a refreshed Customer & Community Council, that we hope will have an independent Chair drawn from our stakeholder base. Additionally, we will be introducing several themed working groups focused on key topics and issues, fostering targeted discussions and collaborative problem-solving.

We anticipate we will be in a position to release an Expression of Interest (EOI) for the Customer & Community Council and working group memberships in March. Opportunity for membership of the Customer & Community Council and working groups will be open to stakeholders, and other subject matter experts with specialist expertise in energy industry related topics and issues. Stakeholders will be able to nominate for the Customer & Community Council and/or subcommittees of interest.

If you are interested in being involved and applying via the Expression of Interest, please email customeradvocacy@energyq.com.au