Share Energy Queensland Customer and Community Council on FacebookShare Energy Queensland Customer and Community Council on TwitterShare Energy Queensland Customer and Community Council on LinkedinEmail Energy Queensland Customer and Community Council link
About the Energy Queensland Customer and Community Council and associated Working Groups
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council).
The Council (including associated Working Groups) provides a forum through which Energy Queensland can work together with key customer representatives, stakeholders and other interested parties to provide advice and insights regarding issues and initiatives that impact our customers and communities, to explore business decisions relating to customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across Queensland.
Sitting under the Council, there are several new Working Groups focused on facilitating breadth and depth of discussions on key topics and issues relating to Energy Queensland’s strategies and business operations. They play a critical role in ensuring customer and community perspectives help influence business decisions.
The Council meets every three to four months in business hours and works with our Board, Executive Leadership Team, and senior leadership to ensure the customer-centric delivery of energy (in particular electricity) related services to our customers. The associated Working Groups have been established to focus on more specific issues and industry challenges as outlined in the Energy Queensland Customer and Stakeholder Engagement Framework.
We are now inviting expressions of interestfrom customer representatives, stakeholders and other interested parties to join our Customer and Community Council and associated Working Groups for the 2025-2028 term.
Chief Customer Officer, Michael Dart explains the attributes we’re looking for in our Council and Working Group members.
The Council plays a key role in strengthening Energy Queensland’s understanding of customer sentiment, social licence, and the broader impacts of the energy transition.
We are seeking nominations from customer representatives, stakeholders, and other interested parties with an interest in the energy sector who are willing to both ‘test and challenge’ the business, and work in a spirit of constructive collaboration with the business and other organisations to advance the interests of customers within the energy sector, particularly the electricity sector.
Diversity is a key priority
We're keen to achieve a balance of representation from across all regions within Queensland, those representing ethnically and socio-diverse backgrounds, small-medium businesses, large businesses, and households both with and without new and renewable technologies, such as solar, batteries and electric vehicles. Applications are also open to those who may not represent specific customer segments and/or are non-Queensland-based but can evidence expert knowledge of the industry and energy issues and are interested in advancing the energy interests of customers and communities in Queensland.
Independent Chair opportunity
We’re also seeking nominations for an Independent Chair to lead the Council – supporting transparency and ensuring the ‘customer voice’ is embedded in meeting preparation and Council affairs.
Please note, you can apply for Council membership and/or Working Group membership. It is not a requirement to be a member of both, enabling stakeholders with particular interest in specific topics and issues to nominate for those relevant to individual preference, interest, and expertise.
Key Dates
Applications close: 5.00pm, Friday 9 May 2025.
Ready to apply?
Instructions to complete the Expression of Interest (EOI)
You can leave and come back to the EOI submission at any time
Prior to exiting your submission, you MUST save your responses by pressing the ‘Next/Save’ button for your response to be saved
Saved responses can only be accessed by using the same device (i.e. PC, phone, tablet) and internet browser to complete the EOI submission
You will be able to move back and forward in the EOI submission to edit responses
There will be a final question asking if you are ready to submit your response
You have the option to save and return to the online application so you can complete it in more than one sitting if required. The application form will automatically save your responses if you close out, and the link will direct you back to your partially complete application form until you click the final submit button. You are also able to go back to previous questions and make changes if required, prior to submission.
We provide a section at the end of the application form for you to upload a file or supporting documentation. Please be advised the file size limit is 50MB and a maximum of two files. You can click to upload or drag and drop the files. Once added there is no option to remove a file once uploaded, but you can replace them with another file if needed. If you have any website links you would like added to your application, it is suggested you have these readily available.
Evaluation Criteria
Applications to the Independent Chair, the Council and the new associated Working Groups will be assessed, and individual members selected based on the following evaluation criteria:
Energy literacy – the applicant has knowledge of and/or experience in energy sector issues or has identified a keen interest in knowledge acquirement on energy sector issues
Advocacy experience (energy and/or non-energy) – the applicant has customer/community advocacy and engagement experience (energy and/or non-energy) that suggests a skill set suited to robust participation
Multiple perspectives and diversity of customer and industry experience – the applicant can assist with putting forward customer and/or industry views and insights to inform discussions and provide different perspectives
Values alignment – the applicant is considered likely to add value to discussions, act in the spirit of collaboration, be constructive in their participation a good cultural fit for Energy Queensland and the engagement activities undertaken.
Further criteria for Independent Chair
Advocacy – the ability to advocate for the customer voice in meeting preparations and collaborate with Energy Queensland and with other Council members to ensure all customer perspectives are considered
Communication and organisation – the ability to assist with running meetings with a variety of stakeholders to ensure all options are considered respectfully.
Documents Links
Before completing your application, please read the following documents:
About the Energy Queensland Customer and Community Council and associated Working Groups
To give a voice to our customers and communities across Queensland, Energy Queensland has established the Energy Queensland Customer and Community Council (the Council).
The Council (including associated Working Groups) provides a forum through which Energy Queensland can work together with key customer representatives, stakeholders and other interested parties to provide advice and insights regarding issues and initiatives that impact our customers and communities, to explore business decisions relating to customer and community needs and expectations, emerging customer and community issues and initiatives in energy infrastructure and services, and the provision of energy solutions across Queensland.
Sitting under the Council, there are several new Working Groups focused on facilitating breadth and depth of discussions on key topics and issues relating to Energy Queensland’s strategies and business operations. They play a critical role in ensuring customer and community perspectives help influence business decisions.
The Council meets every three to four months in business hours and works with our Board, Executive Leadership Team, and senior leadership to ensure the customer-centric delivery of energy (in particular electricity) related services to our customers. The associated Working Groups have been established to focus on more specific issues and industry challenges as outlined in the Energy Queensland Customer and Stakeholder Engagement Framework.
We are now inviting expressions of interestfrom customer representatives, stakeholders and other interested parties to join our Customer and Community Council and associated Working Groups for the 2025-2028 term.
Chief Customer Officer, Michael Dart explains the attributes we’re looking for in our Council and Working Group members.
The Council plays a key role in strengthening Energy Queensland’s understanding of customer sentiment, social licence, and the broader impacts of the energy transition.
We are seeking nominations from customer representatives, stakeholders, and other interested parties with an interest in the energy sector who are willing to both ‘test and challenge’ the business, and work in a spirit of constructive collaboration with the business and other organisations to advance the interests of customers within the energy sector, particularly the electricity sector.
Diversity is a key priority
We're keen to achieve a balance of representation from across all regions within Queensland, those representing ethnically and socio-diverse backgrounds, small-medium businesses, large businesses, and households both with and without new and renewable technologies, such as solar, batteries and electric vehicles. Applications are also open to those who may not represent specific customer segments and/or are non-Queensland-based but can evidence expert knowledge of the industry and energy issues and are interested in advancing the energy interests of customers and communities in Queensland.
Independent Chair opportunity
We’re also seeking nominations for an Independent Chair to lead the Council – supporting transparency and ensuring the ‘customer voice’ is embedded in meeting preparation and Council affairs.
Please note, you can apply for Council membership and/or Working Group membership. It is not a requirement to be a member of both, enabling stakeholders with particular interest in specific topics and issues to nominate for those relevant to individual preference, interest, and expertise.
Key Dates
Applications close: 5.00pm, Friday 9 May 2025.
Ready to apply?
Instructions to complete the Expression of Interest (EOI)
You can leave and come back to the EOI submission at any time
Prior to exiting your submission, you MUST save your responses by pressing the ‘Next/Save’ button for your response to be saved
Saved responses can only be accessed by using the same device (i.e. PC, phone, tablet) and internet browser to complete the EOI submission
You will be able to move back and forward in the EOI submission to edit responses
There will be a final question asking if you are ready to submit your response
You have the option to save and return to the online application so you can complete it in more than one sitting if required. The application form will automatically save your responses if you close out, and the link will direct you back to your partially complete application form until you click the final submit button. You are also able to go back to previous questions and make changes if required, prior to submission.
We provide a section at the end of the application form for you to upload a file or supporting documentation. Please be advised the file size limit is 50MB and a maximum of two files. You can click to upload or drag and drop the files. Once added there is no option to remove a file once uploaded, but you can replace them with another file if needed. If you have any website links you would like added to your application, it is suggested you have these readily available.
Evaluation Criteria
Applications to the Independent Chair, the Council and the new associated Working Groups will be assessed, and individual members selected based on the following evaluation criteria:
Energy literacy – the applicant has knowledge of and/or experience in energy sector issues or has identified a keen interest in knowledge acquirement on energy sector issues
Advocacy experience (energy and/or non-energy) – the applicant has customer/community advocacy and engagement experience (energy and/or non-energy) that suggests a skill set suited to robust participation
Multiple perspectives and diversity of customer and industry experience – the applicant can assist with putting forward customer and/or industry views and insights to inform discussions and provide different perspectives
Values alignment – the applicant is considered likely to add value to discussions, act in the spirit of collaboration, be constructive in their participation a good cultural fit for Energy Queensland and the engagement activities undertaken.
Further criteria for Independent Chair
Advocacy – the ability to advocate for the customer voice in meeting preparations and collaborate with Energy Queensland and with other Council members to ensure all customer perspectives are considered
Communication and organisation – the ability to assist with running meetings with a variety of stakeholders to ensure all options are considered respectfully.
Documents Links
Before completing your application, please read the following documents:
