How can we do better during times of natural disasters?

Thanks for joining the conversation.

We’d like to thank you for your feedback on our efforts across North Queensland following February’s unprecedented monsoon flood event.

We were out in force, delivering a major power restoration response, to over 17,000 homes and business without power.

We had to check and repair all electricity infrastructure that had been inundated by the flood waters, including somewhere in the order of 2,000 pillar boxes. And we were active in keeping the community informed.

It was a big job!

Here’s what you told us about our efforts:

• 69% of those surveyed were satisfied with how long took to get the power back on.
• Our website or Outage Finder was the main ‘go to’ for power restoration updates – reflecting our communities broad access to the internet via mobile phones.
• Satisfaction was at it’s best when we were talking to you face-to-face in your community.
• A large majority of survey participants (71%) said they would also like us to communicate power updates via text or SMS – with many also seeing opportunities for us to partner with other organisations to improve our communications.

This survey has helped us better understand how you prepare for unprecedented weather events as we look to continually improve our service to you and our support for Queensland communities.