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Energy Queensland is committed to providing the highest level of service to our energy retailers. Through the provision of the Retailer Support and Customer Advocacy teams, retailers can seek immediate and timely responses to their varied requests.
We seek feedback through many channels, including our Retailer Forums, day-to-day operational and strategic interactions and through our annual customer insights survey
Your feedback is always appreciated and helps us to continually improve the way we operate and work with our retailer partners. Please feel free to contact us at any stage via: CustomerAdvocacy@energyq.com.au
Ergon Energy Network and Energex Retailer Forums
As part of ongoing engagement with our customers, we recently hosted two online Ergon Energy Network and Energex 2025-30 Tariff Structure Statement Retailer Forums on 6th and 10th July.:
At these forums participants heard about:
• Our proposed direction for tariffs in 2025-30 and beyond.
• Areas of key engagement activity with customers and retailers.
• Feedback from our customer engagement to date.
Participants also had the opportunity to ask questions and provide feedback at the forum.
To view the presentation and recordings of the forums, check out the “Document Library” section on the right of this page.
Energy Queensland is committed to providing the highest level of service to our energy retailers. Through the provision of the Retailer Support and Customer Advocacy teams, retailers can seek immediate and timely responses to their varied requests.
We seek feedback through many channels, including our Retailer Forums, day-to-day operational and strategic interactions and through our annual customer insights survey
Your feedback is always appreciated and helps us to continually improve the way we operate and work with our retailer partners. Please feel free to contact us at any stage via: CustomerAdvocacy@energyq.com.au
Ergon Energy Network and Energex Retailer Forums
As part of ongoing engagement with our customers, we recently hosted two online Ergon Energy Network and Energex 2025-30 Tariff Structure Statement Retailer Forums on 6th and 10th July.:
At these forums participants heard about:
• Our proposed direction for tariffs in 2025-30 and beyond.
• Areas of key engagement activity with customers and retailers.
• Feedback from our customer engagement to date.
Participants also had the opportunity to ask questions and provide feedback at the forum.
To view the presentation and recordings of the forums, check out the “Document Library” section on the right of this page.
