Energy Affordability and Value

Consultation has concluded

Our response

Bringing network charges down – Our Revised Regulatory Proposals to the Australian Energy Regulator (AER) included significant reductions in our revenue requirements for operating and maintaining our electricity networks – these are, now flowing on to savings in retail prices.

Fast tracked COVID-19 relief – disconnections were suspended and, within weeks we had credited customers, the Queensland Government’s $200 residential and $500 small business bill relief payments.

Our dividend to the Queensland Government supported this and other state-wide energy initiatives, including the Uniform Tariff Policy (the $498 million Community Service Obligation payment). Read more in our ‘Where the dollars flow’ diagram.

Community investment funds were redirected to a COVID-19 Support Package, including a Diploma of Financial Counselling Scholarship Program, an industry collaboration with Powerlink Queensland.

260,000 customers are using My Account – with advancements in the functionality, more and more are taking advantage of Ergon Energy Retail’s self-service portal for easy access to their billing and energy information. Read more in the Case Study on our free online Energy Analysis tool.

An agricultural collaboration, with irrigators, helped inform our final network tariff reform proposals, and led to three new controlled load network tariffs being approved by the AER.

In regional Queensland, $36 million was credited to customers through Ergon Retail’s feed-in-tariff, in addition to the $241 million state-wide as part of the Queensland Government’s Solar Bonus Scheme (this is on top of our investment through 444GWh in renewable energy power purchase agreements).

Through our Demand Management Plan, we continue to offer customer incentives to the broader, market and targeted to areas of where the local network is constrained, as an alternative to costly network investment.

Over the past three years the number of customers highlighting that they had moderate-to-high levels of bill concern fell from 71% in 2017 to 57% in 2019 (survey pre COVID-19: 2019 Queensland Household Energy Survey)

RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE

Our response

Bringing network charges down – Our Revised Regulatory Proposals to the Australian Energy Regulator (AER) included significant reductions in our revenue requirements for operating and maintaining our electricity networks – these are, now flowing on to savings in retail prices.

Fast tracked COVID-19 relief – disconnections were suspended and, within weeks we had credited customers, the Queensland Government’s $200 residential and $500 small business bill relief payments.

Our dividend to the Queensland Government supported this and other state-wide energy initiatives, including the Uniform Tariff Policy (the $498 million Community Service Obligation payment). Read more in our ‘Where the dollars flow’ diagram.

Community investment funds were redirected to a COVID-19 Support Package, including a Diploma of Financial Counselling Scholarship Program, an industry collaboration with Powerlink Queensland.

260,000 customers are using My Account – with advancements in the functionality, more and more are taking advantage of Ergon Energy Retail’s self-service portal for easy access to their billing and energy information. Read more in the Case Study on our free online Energy Analysis tool.

An agricultural collaboration, with irrigators, helped inform our final network tariff reform proposals, and led to three new controlled load network tariffs being approved by the AER.

In regional Queensland, $36 million was credited to customers through Ergon Retail’s feed-in-tariff, in addition to the $241 million state-wide as part of the Queensland Government’s Solar Bonus Scheme (this is on top of our investment through 444GWh in renewable energy power purchase agreements).

Through our Demand Management Plan, we continue to offer customer incentives to the broader, market and targeted to areas of where the local network is constrained, as an alternative to costly network investment.

Over the past three years the number of customers highlighting that they had moderate-to-high levels of bill concern fell from 71% in 2017 to 57% in 2019 (survey pre COVID-19: 2019 Queensland Household Energy Survey)

RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE