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We are a proud signatory to The Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes.
The customer-focused goals of the Energy Charter align perfectly with ours – which are about keeping customers’ needs at the core of everything we do.
You can read Energy Queensland’s 2021-22 Energy Charter Report for our progress against The Energy Charter and its principles along with the accompanying Energy Charter Customer and Stakeholder Feedback Report, which is now available and details our Customer and Community Council's insights regarding our progress against The Energy Charter principles.
The Energy Charter upholds collective accountability within its member organisations, so customers can have confidence about their energy choices in the knowledge that the energy sector is working for their best interest.
We will put customers at the centre of our business and the energy system.
We will improve energy affordability for customers.
We will provide energy safely, sustainably and reliably.
We will improve the customer experience.
We will support customers facing vulnerable circumstances.
As part of our ongoing commitment to improvement and delivering better outcomes for our customers we continue to welcome feedback on our progress against the Energy Charter. To provide feedback please use the QUICK FEEDBACK tab below.
We are a proud signatory to The Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes.
The customer-focused goals of the Energy Charter align perfectly with ours – which are about keeping customers’ needs at the core of everything we do.
You can read Energy Queensland’s 2021-22 Energy Charter Report for our progress against The Energy Charter and its principles along with the accompanying Energy Charter Customer and Stakeholder Feedback Report, which is now available and details our Customer and Community Council's insights regarding our progress against The Energy Charter principles.
The Energy Charter upholds collective accountability within its member organisations, so customers can have confidence about their energy choices in the knowledge that the energy sector is working for their best interest.
We will put customers at the centre of our business and the energy system.
We will improve energy affordability for customers.
We will provide energy safely, sustainably and reliably.
We will improve the customer experience.
We will support customers facing vulnerable circumstances.
As part of our ongoing commitment to improvement and delivering better outcomes for our customers we continue to welcome feedback on our progress against the Energy Charter. To provide feedback please use the QUICK FEEDBACK tab below.
