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Thanks for your feedback Queensland

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Thank you for joining us.

More than 9,000 residents, businesses, electrical contractors and community organisations have participated in our customer research for the 2020-2025 Regulatory Proposals and Tariff Structure Statement Submissions. Every single response has been reviewed and has influenced our business decisions for 2020-2025 and beyond. We cannot thank our customers enough and are extremely grateful for your engagement with us. Please take some time to read and listen to what Queenslanders have to say about energy.

Independent Research

To ensure independence in the collection and analysis of your feedback, Kantar Public and PwC partnered with us to conduct this research. The research spanned six months of 2018 and involved members of our Executive Team, the Consumer Challenge Panel, our stakeholders and of course our customers.

You can read the detailed reports produced by Kantar Public and PwC in the Document Library.

Queensland Household Energy Survey

Each year since 2009, we have partnered with Powerlink to monitor energy usage trends in Queensland. This allows us to predict usage of the network so we can plan ahead and ensure safe and reliable electricity for Queenslanders.

Over the past two years, almost 10,000 residential customers completed this survey. This report is also released by the Queensland Government and you can find out more about the results on this site at Queensland Household Energy Survey.



Future Energy Survey

Prior to the Kantar and PwC led independent research, we created our own online survey through Talking Energy to begin engagement and help us for a baseline understanding of important topics. You can read the summary report in the Document Library and check out the video below with a snapshot of the results.



Voice of the Customer Program

In 2016, Ergon Network and Energex established the ‘Voice of the Customer’ program. This program allows Queenslanders to provide real time feedback on our performance, around key areas within our business and to help us identify the opportunities for service improvements. It also enables us to rectify any poor service experiences, as customers who provide negative feedback are personally recontacted to ensure we resolve any outstanding issues. Each year we receive approximately 12,000 survey responses across eight areas within our businesses. More information on this program, and the associated scores, can be seen in the 2019-20 Energy Queensland Annual Report.




Thank you for joining us.

More than 9,000 residents, businesses, electrical contractors and community organisations have participated in our customer research for the 2020-2025 Regulatory Proposals and Tariff Structure Statement Submissions. Every single response has been reviewed and has influenced our business decisions for 2020-2025 and beyond. We cannot thank our customers enough and are extremely grateful for your engagement with us. Please take some time to read and listen to what Queenslanders have to say about energy.

Independent Research

To ensure independence in the collection and analysis of your feedback, Kantar Public and PwC partnered with us to conduct this research. The research spanned six months of 2018 and involved members of our Executive Team, the Consumer Challenge Panel, our stakeholders and of course our customers.

You can read the detailed reports produced by Kantar Public and PwC in the Document Library.

Queensland Household Energy Survey

Each year since 2009, we have partnered with Powerlink to monitor energy usage trends in Queensland. This allows us to predict usage of the network so we can plan ahead and ensure safe and reliable electricity for Queenslanders.

Over the past two years, almost 10,000 residential customers completed this survey. This report is also released by the Queensland Government and you can find out more about the results on this site at Queensland Household Energy Survey.



Future Energy Survey

Prior to the Kantar and PwC led independent research, we created our own online survey through Talking Energy to begin engagement and help us for a baseline understanding of important topics. You can read the summary report in the Document Library and check out the video below with a snapshot of the results.



Voice of the Customer Program

In 2016, Ergon Network and Energex established the ‘Voice of the Customer’ program. This program allows Queenslanders to provide real time feedback on our performance, around key areas within our business and to help us identify the opportunities for service improvements. It also enables us to rectify any poor service experiences, as customers who provide negative feedback are personally recontacted to ensure we resolve any outstanding issues. Each year we receive approximately 12,000 survey responses across eight areas within our businesses. More information on this program, and the associated scores, can be seen in the 2019-20 Energy Queensland Annual Report.



Page last updated: 19 Nov 2020, 10:13 AM