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Health, Safety and Wellbeing

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Consultation has concluded

Our response

Community Safety:

  • 323 community electrical safety incidents in 2019-20 – while down 24% from 425 in 2018-19, this will continue to drive our investment in building community awareness about the dangers inherent in powerlines and other electricity infrastructure.


  • Our Community Powerline Safety Plan outlined Energex and Ergon Energy Network efforts in building safety awareness, educating and encouraging behavioural change in the wider community and high-risk industries.


  • Our Look Up and Live mapping tool was awarded the “Best solution to an identified electrical issue” category in the Safe Work Awards as a lifesaving tool to help industries improve powerline safety on work sites in the air and on the ground.



  • Our Safety Heroes education program broke another participation record in 2019 with 96% of Queensland primary schools putting their hands up to learn how to stay safe around electrical equipment.


  • We’ve begun an important low voltage network monitoring trial that will see 20,000 devices installed in switchboards across Queensland to improve safety and power quality on the network.


  • Our Royal Flying Doctor Service partnership celebrated 20 years – Ergon Retail’s continued support, through the donations program and Local Heroes Awards, to keep the RFDS out there lending a hand, day-in, day-out.

Workplace safety: 

  • Significant Incident Frequency Rate result 2.3 (target ≤3.1) for 2019-20 – this is a notable improvement, following our safety leadership program and focus on learning reviews.


  • 137 leaders are championing Safety is Defence – the program is about field leaders driving workplace change for sustainable safety outcomes, complementing our front-line Learning Teams.


  • Employee engagement increased significantly to 73% through 2019-20 from a score of 62% last year, far exceeding our target of ≥69%, and taking us into the top quartile of high performing organisations.


  • Safety was our priority as we followed government advice to minimise the risk of COVID-19 exposure for our employees and the wider community, while continuing to deliver a reliable electricity supply across Queensland – at one point 3,000 employees were working from home with COVID-19 restrictions.


  • 57% reduction in serious dog bites through 2019-20 – addressing this ever-present risk for field crews entering properties with dogs remains the driver of our Safe Entry Policy.


  • Our Health and Wellbeing Strategy and Mental Health Action Plan was launched to focus on building a healthy workplace for our people both physically and mentally.


RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE

Our response

Community Safety:

  • 323 community electrical safety incidents in 2019-20 – while down 24% from 425 in 2018-19, this will continue to drive our investment in building community awareness about the dangers inherent in powerlines and other electricity infrastructure.


  • Our Community Powerline Safety Plan outlined Energex and Ergon Energy Network efforts in building safety awareness, educating and encouraging behavioural change in the wider community and high-risk industries.


  • Our Look Up and Live mapping tool was awarded the “Best solution to an identified electrical issue” category in the Safe Work Awards as a lifesaving tool to help industries improve powerline safety on work sites in the air and on the ground.



  • Our Safety Heroes education program broke another participation record in 2019 with 96% of Queensland primary schools putting their hands up to learn how to stay safe around electrical equipment.


  • We’ve begun an important low voltage network monitoring trial that will see 20,000 devices installed in switchboards across Queensland to improve safety and power quality on the network.


  • Our Royal Flying Doctor Service partnership celebrated 20 years – Ergon Retail’s continued support, through the donations program and Local Heroes Awards, to keep the RFDS out there lending a hand, day-in, day-out.

Workplace safety: 

  • Significant Incident Frequency Rate result 2.3 (target ≤3.1) for 2019-20 – this is a notable improvement, following our safety leadership program and focus on learning reviews.


  • 137 leaders are championing Safety is Defence – the program is about field leaders driving workplace change for sustainable safety outcomes, complementing our front-line Learning Teams.


  • Employee engagement increased significantly to 73% through 2019-20 from a score of 62% last year, far exceeding our target of ≥69%, and taking us into the top quartile of high performing organisations.


  • Safety was our priority as we followed government advice to minimise the risk of COVID-19 exposure for our employees and the wider community, while continuing to deliver a reliable electricity supply across Queensland – at one point 3,000 employees were working from home with COVID-19 restrictions.


  • 57% reduction in serious dog bites through 2019-20 – addressing this ever-present risk for field crews entering properties with dogs remains the driver of our Safe Entry Policy.


  • Our Health and Wellbeing Strategy and Mental Health Action Plan was launched to focus on building a healthy workplace for our people both physically and mentally.


RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE