Large Customer Forums

Energy Queensland is committed to being customer-driven, innovative, and accountable for delivering on our core Large Customer commitments, which are:

• Demonstrating a culture of accountability in responding to customer concerns and set minimum initial response times, with standards for managing customer expectations.

• Demonstrating a culture of proactive collaboration in gathering and sharing market intelligence and forecasting insights.

• Supporting consistency in ongoing performance by establishing efficient processes and documentation.

Our Large Customer Forums provide opportunity for our customers to engage with key business contacts, as well as enable us to seek your feedback on matters impacting you. Our goal is to continuously improve your experience through strategic engagement channels of collaboration, maintaining confidence, keeping customers informed and monitoring and responding to their needs.

Every five years electricity Distribution Network Service Providers (like Ergon Energy Network and Energex) are required to submit a Regulatory Proposal to the Australian Energy Regulator (AER). These proposals set out each business’ proposed investment plans, revenue allowances and network tariff structures for the coming five-year period, in this case 2025-30.

As part of our work in developing our regulatory proposals we want to engage with our large business customers, specifically on issues relating to network tariffs to obtain their views on a range of issues including:

• Time of use windows

• Two-way tariffs

• Load control

• Streamlining of tariffs offered

To ensure our Standard Asset Customer (SAC) Connection Asset Customers (CAC) and Individually Connected Customers (ICC) have opportunity to participate and have their say, we have organised the following online forums on Tuesday 1 August.

To view our Large Customer Forum's presentations and recordings, access the “Document Library” section on the right of this page.