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Trust and Transparency

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Consultation has concluded


Our response

  • Our Customer Council, as our umbrella external engagement forum, remained central to testing our thinking around our customers’ needs and expectations. We also, this year, hosted a range of other customer representative forums.


  • Our First Nations Connection Plan was endorsed as our commitment to reconciliation and to strengthening relationships with Queensland’s First Nations people and to working together to create positive futures.


  • As part of our commitment to the Energy Charter, we undertook a maturity self-assessment against each of the Energy Charter’s principles for the first time in our second disclosure report to the Charter’s Independent Accountability Panel. The Charter Principles align to these sustainability topics.


  • We were effective in our collaboration with the Queensland Government to deliver bill relief during COVID-19.


  • Our community investment program continues to keep us connected, and create shared value with our local communities. We supported 600 community groups this year through our Community Fund, sponsorships and volunteering. Our employee volunteering, volunteering, at 5,840 hours, was up 25%.


RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE


Our response

  • Our Customer Council, as our umbrella external engagement forum, remained central to testing our thinking around our customers’ needs and expectations. We also, this year, hosted a range of other customer representative forums.


  • Our First Nations Connection Plan was endorsed as our commitment to reconciliation and to strengthening relationships with Queensland’s First Nations people and to working together to create positive futures.


  • As part of our commitment to the Energy Charter, we undertook a maturity self-assessment against each of the Energy Charter’s principles for the first time in our second disclosure report to the Charter’s Independent Accountability Panel. The Charter Principles align to these sustainability topics.


  • We were effective in our collaboration with the Queensland Government to deliver bill relief during COVID-19.


  • Our community investment program continues to keep us connected, and create shared value with our local communities. We supported 600 community groups this year through our Community Fund, sponsorships and volunteering. Our employee volunteering, volunteering, at 5,840 hours, was up 25%.


RETURN TO ‘WHAT MATTERS MOST?’ AND RATE OUR PERFORMANCE