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Consultation has concluded


This engagement is for stakeholders interested in how we are responding to our most material economic, social, environmental and governance topics.

Our top priority topics

Our top priority topics are shown here, with their rating for importance to stakeholders and potential impact on our business. Our response to these sustainability topics over the past year is then provided in a snapshot. We’d love it if you’d rate our performance in the survey at the bottom of this page. 

For more detail on our process for assessing the importance of these topics, our other material topics, and on our overall response as a Group take a look at our Annual Report 2019-20 and Energy Charter Report 2019-20.

We’ve continued to focus on the top sustainability topics identified in 2019, however, we’ve refreshed the rankings to remain in tune with our stakeholders’ expectations and our changing operating environment.




Our year in a snapshot. The topics you value most.


Our response

We understand electricity affordability is a concern. We’re bringing network changes down, which flows into retail prices. We fast tracked COVID-19 relief and disconnections were suspended. And we’re helping our customers manage their bills and their energy use, with tools, tariff choices, solar credits and other incentives. FIND OUT MORE



Our response

We’re empowering Queenslanders to stay ‘electricity safe’ with our tools and awareness campaigns, as well as investing in network monitoring devices. We’ve achieved a notable improvement in significant workplace incidents, in line with increased employee engagement, managed the COVID-19 exposure risk, and shown leadership in mental health. FIND OUT MORE



Our response

Our community-disaster response proved invaluable during 2019-20 – Queensland’s traditional natural disaster period started early with bushfires, then came the storms, and later the challenges around the safety risk and restrictions associated with the COVID-19 pandemic. FIND OUT MORE



Our response

We are committed to best-practice engagement, to connecting and meeting our corporate responsibility, and to transparent reporting. We’re a signatory to the Energy Charter to ‘Together, deliver energy for a better Australia’, and continue to work with other stakeholders to advocate for our customers in the design of programs and in developing regulations. FIND OUT MORE



Our response

We’re committed to putting customers at the centre of everything we do. We’ve improved our understanding of our customers’ needs, delivered improvements across our services, and have been recognised for our efforts with awards and strong customer satisfaction. FIND OUT MORE



Our response

Satisfaction with reliability benchmarks well, despite planned works impacting reliability standards. We’re managing changes to demand on the network, and investing in critical community infrastructure to address the performance challenges of an ageing network. FIND OUT MORE



Our response

We’re committed to transitioning the electricity industry to a low carbon future. We’re supporting customers connecting large-scale and rooftop solar, and we are transforming our networks into intelligent grids, and advancing our capabilities so that our customers can leverage the many benefits of solar and other emerging technologies. FIND OUT MORE



Our response

Our engagement with our customers in hardship has been a priority with the far-reaching impact of the COVID-19 pandemic, as well as the ongoing impact of drought. We have also continued to ensure the industry is not leaving anyone behind in the energy transition. FIND OUT MORE



Our response

Getting new projects connected to our networks in a timely, cost-effective manner, as well as investing in our critical community infrastructure our networks, remains our focus. We’re a significant purchaser from local suppliers, and have diverse workforce right across Queensland, from apprentices to skilled professionals. FIND OUT MORE



Our response

To support the digital-energy transition, we’re rolling out digital meters, advancing product solutions, and integration telecommunication services. Across our networks and our operations we’re also using technology to reduce costs and improve delivery. FIND OUT MORE


So, how are we doing?

Use the first survey tab to RATE OUR PERFORMANCE, it’s just 10 quick clicks!

Use the ASK US A QUESTION tab if you want to know more or provide specific feedback about any of the topics.

Your feedback will continue to inform our thinking and discussions with our customers and other stakeholders.


This engagement is for stakeholders interested in how we are responding to our most material economic, social, environmental and governance topics.

Our top priority topics

Our top priority topics are shown here, with their rating for importance to stakeholders and potential impact on our business. Our response to these sustainability topics over the past year is then provided in a snapshot. We’d love it if you’d rate our performance in the survey at the bottom of this page. 

For more detail on our process for assessing the importance of these topics, our other material topics, and on our overall response as a Group take a look at our Annual Report 2019-20 and Energy Charter Report 2019-20.

We’ve continued to focus on the top sustainability topics identified in 2019, however, we’ve refreshed the rankings to remain in tune with our stakeholders’ expectations and our changing operating environment.




Our year in a snapshot. The topics you value most.


Our response

We understand electricity affordability is a concern. We’re bringing network changes down, which flows into retail prices. We fast tracked COVID-19 relief and disconnections were suspended. And we’re helping our customers manage their bills and their energy use, with tools, tariff choices, solar credits and other incentives. FIND OUT MORE



Our response

We’re empowering Queenslanders to stay ‘electricity safe’ with our tools and awareness campaigns, as well as investing in network monitoring devices. We’ve achieved a notable improvement in significant workplace incidents, in line with increased employee engagement, managed the COVID-19 exposure risk, and shown leadership in mental health. FIND OUT MORE



Our response

Our community-disaster response proved invaluable during 2019-20 – Queensland’s traditional natural disaster period started early with bushfires, then came the storms, and later the challenges around the safety risk and restrictions associated with the COVID-19 pandemic. FIND OUT MORE



Our response

We are committed to best-practice engagement, to connecting and meeting our corporate responsibility, and to transparent reporting. We’re a signatory to the Energy Charter to ‘Together, deliver energy for a better Australia’, and continue to work with other stakeholders to advocate for our customers in the design of programs and in developing regulations. FIND OUT MORE



Our response

We’re committed to putting customers at the centre of everything we do. We’ve improved our understanding of our customers’ needs, delivered improvements across our services, and have been recognised for our efforts with awards and strong customer satisfaction. FIND OUT MORE



Our response

Satisfaction with reliability benchmarks well, despite planned works impacting reliability standards. We’re managing changes to demand on the network, and investing in critical community infrastructure to address the performance challenges of an ageing network. FIND OUT MORE



Our response

We’re committed to transitioning the electricity industry to a low carbon future. We’re supporting customers connecting large-scale and rooftop solar, and we are transforming our networks into intelligent grids, and advancing our capabilities so that our customers can leverage the many benefits of solar and other emerging technologies. FIND OUT MORE



Our response

Our engagement with our customers in hardship has been a priority with the far-reaching impact of the COVID-19 pandemic, as well as the ongoing impact of drought. We have also continued to ensure the industry is not leaving anyone behind in the energy transition. FIND OUT MORE



Our response

Getting new projects connected to our networks in a timely, cost-effective manner, as well as investing in our critical community infrastructure our networks, remains our focus. We’re a significant purchaser from local suppliers, and have diverse workforce right across Queensland, from apprentices to skilled professionals. FIND OUT MORE



Our response

To support the digital-energy transition, we’re rolling out digital meters, advancing product solutions, and integration telecommunication services. Across our networks and our operations we’re also using technology to reduce costs and improve delivery. FIND OUT MORE


So, how are we doing?

Use the first survey tab to RATE OUR PERFORMANCE, it’s just 10 quick clicks!

Use the ASK US A QUESTION tab if you want to know more or provide specific feedback about any of the topics.

Your feedback will continue to inform our thinking and discussions with our customers and other stakeholders.

Consultation has concluded

Have a question or specific feedback about these material sustainability topics? Or our reporting?