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In December 2017 Energy Queensland held a Customer XChangeForum to explore key energy issues with a variety of our customers and customeradvocacy groups.
The Forum, which was independently facilitated, looked at the trends and challenges facing the energy sector and explored how Energy Queensland could best deliver for our customers now and in the future.
Delegates who attended workshopped ideas around the following topics:
Products and Services
Price and Affordability
Systems and Processes
Customer Interactions and Communications.
The workshops provided valuable insights into key areas that make up theoverall Customer Experience.
The Forum also explored how Energy Queensland could continue to build strong relationships with our customers andkey stakeholders. Discussions from the Customer XChange Forum are now helping Energy Queensland formulate our Customer Strategy and improve our engagement approach.
In December 2017 Energy Queensland held a Customer XChangeForum to explore key energy issues with a variety of our customers and customeradvocacy groups.
The Forum, which was independently facilitated, looked at the trends and challenges facing the energy sector and explored how Energy Queensland could best deliver for our customers now and in the future.
Delegates who attended workshopped ideas around the following topics:
Products and Services
Price and Affordability
Systems and Processes
Customer Interactions and Communications.
The workshops provided valuable insights into key areas that make up theoverall Customer Experience.
The Forum also explored how Energy Queensland could continue to build strong relationships with our customers andkey stakeholders. Discussions from the Customer XChange Forum are now helping Energy Queensland formulate our Customer Strategy and improve our engagement approach.
Share Customer Voices: Ian Jarratt (Queensland Consumers' Association) on FacebookShare Customer Voices: Ian Jarratt (Queensland Consumers' Association) on TwitterShare Customer Voices: Ian Jarratt (Queensland Consumers' Association) on LinkedinEmail Customer Voices: Ian Jarratt (Queensland Consumers' Association) link
Ian Jarratt - Queensland Consumers' Association
Our aim is to keep customers’ needs at the heart of everything we do. However, we can always do better.
To make sure we stay on track, we’ve invited a cross-section of customers to tell us exactly how it is – the good, the bad and the ugly. Ian Jarratt of the Queensland Consumers' Association doesn’t pull any punches.
Share Customer Voices: Andrew Bailey (Master Electricians Australia) on FacebookShare Customer Voices: Andrew Bailey (Master Electricians Australia) on TwitterShare Customer Voices: Andrew Bailey (Master Electricians Australia) on LinkedinEmail Customer Voices: Andrew Bailey (Master Electricians Australia) link
While we work hard to keep our communities and customers top of mind in everything we do, there’s always room for improvement. To make sure we’re clear on what customers and stakeholders want and need, we’ve invited some feedback from a range of groups and individuals.
Share Customer Voices: Bob Bird (National Seniors Australia) on FacebookShare Customer Voices: Bob Bird (National Seniors Australia) on TwitterShare Customer Voices: Bob Bird (National Seniors Australia) on LinkedinEmail Customer Voices: Bob Bird (National Seniors Australia) link
There’s nothing like frank feedback to keep a business on track. That’s why we’ve invited people representing key customer groups to tell us exactly how we’re going – what’s working, what isn’t, and where we need to do better or differently. Bob Bird of National Seniors Australia gives it to us straight
Share Customer Voices: Mark Henley (Qld Council of Social Service) on FacebookShare Customer Voices: Mark Henley (Qld Council of Social Service) on TwitterShare Customer Voices: Mark Henley (Qld Council of Social Service) on LinkedinEmail Customer Voices: Mark Henley (Qld Council of Social Service) link
Keeping our customers front and centre in everything we do is a must-do. But we can always do better. To help us keep our focus on customers’ needs, we’ve invited feedback from customer representatives, such as Mark Henley of the Qld Council of Social Service (QCOSS). Here’s what he has to say.
Share Customer Voices: Dale Holliss (Bundaberg Regional Irrigators) on FacebookShare Customer Voices: Dale Holliss (Bundaberg Regional Irrigators) on TwitterShare Customer Voices: Dale Holliss (Bundaberg Regional Irrigators) on LinkedinEmail Customer Voices: Dale Holliss (Bundaberg Regional Irrigators) link
Whether they’re in the far-north or the south-east, farmers’ power needs are integral to ensuring the state’s economy keeps on pumping. Our aim, as part of Energy Queensland, is to keep those needs top of mind. To that end, we’ve invited feedback from Dale Holliss of industry group, Bundaberg Regional Irrigators to help us keep on track. Here’s what he had to say.
